Shipping policy

Shipping & Delivery

Cost 

We offer a flat delivery fee of $12.90 for the first case of wine added to your order, and each additional case in the same order is charged at $5.

During periods when a free shipping promotion is active, all shipping fees will be waived at checkout.

If your order includes other items (such as merchandise or accessories), different shipping rates may apply; these will always be clearly displayed on the website before you complete your purchase.

Shipping and Delivery 

At this time, customers are not able to choose the carrier. The most appropriate carrier will be allocated by our distribution centre. 

Carriers are chosen based upon past performance and attention to detail. 

Currently Australia Post is our preferred carrier. Please refer to the Australia Post General Terms and Conditions here. Should you order more than one item it is likely these items will not be delivered at the same time. Referring to Australia Post tracking notifications will assist you in tracking your items.

You agree to any of the terms and conditions of the carriers that may be relevant to the delivery of your order. 

We do not currently deliver directly to the Northern Territory but you are able to purchase [yellow tail] wine through your local liquor retailer. 

"Dry Zone" restrictions 

All of our carriers cannot deliver to designated dry zone areas as designated under State liquor licensing laws, liquor regulations and the Australian Federal Government’s classifications. As a result, orders that are placed within the dry zones cannot be fulfilled and any payment received for such orders will be refunded back to the customer. 

Delivery Address 

The address that we will deliver to is the address that you have provided during your order. 

We will not action your delivery with chosen carriers unless all requested delivery details are provided when you place your order. 

Pre-conditions to Delivery 

You agree that any person who takes receipt of your ordered products at the delivery address is authorised to do so. 

Delivery times 

The standard time-frame for receiving an order is 3-10 business days for metro areas and regional areas within Australia. You accept the risk that occasionally due to circumstances which are beyond our control, including any actions taken by the delivery partners and the impact of extreme temperatures, delivery times may be longer than the standard time-frame. 

You accept that the delivery times for your order will be within the selected carrier’s normal delivery times. 

Delivery returns/non-collection 

We will refund the amount paid by you for any ordered products that we are unable to deliver to you for any reason, including if any delivery pre-conditions are not met. 

Our refunds may contain the following deductions: 

  • Costs incurred delivering the products; and 

  • Costs incurred returning the products to our storage site. 

Risk and Title 

Risk and title in the products pass to you at the later of the time that: 

  • they are delivered to your delivery address; or

  • you pay for the products. 

If the risk and title of an ordered product has passed to you, it will revert back to us if we make a refund to you. 

We reserve the right to amend our Shipping Policy at any time.

Policy Updated: 02 Dec 2025